Cyrus Ability Care welcomes feedback and takes complaints seriously. Feedback helps us deliver better support, and every participant has the right to raise a concern without worry.

You will not be disadvantaged in any way for making a complaint. Your supports will not be affected.

How to Make a Complaint

You can raise a complaint in the way that suits you:

Phone: 0411 739 351


Email: info@cyrusability.com.au


In person with your support worker or a manager


Using our feedback form below

You can make a complaint yourself, or ask a family member, advocate, or support coordinator to do it for you. Complaints can be made anonymously.

What Happens Next

We acknowledge your complaint quickly. We look into it fairly and confidentially, keep you informed, and work with you towards a resolution. We will tell you the outcome and any action we take.

Your Rights

You have the right to:
Make a complaint without it affecting your services
 Have your complaint handled fairly, promptly, and confidentially
 Have someone support or advocate for you through the process
 Be told the outcome and any action taken
 Escalate your complaint if you are not satisfied

If You Are Not Satisfied

If you are not happy with how we handle your complaint, you can contact the NDIS Quality and Safeguards Commission directly.
NDIS Quality and Safeguards Commission


Phone: 1800 035 544 (free call)


Website: ndiscommission.gov.au

The Commission can receive complaints about NDIS providers and investigate concerns about the quality and safety of NDIS supports.
In Western Australia, you can also contact:
Health and Disability Services Complaints Office (HaDSCO)


Phone: 1800 813 583 (free call)


Website: hadsco.wa.gov.au