Privacy Policy
Cyrus Ability Care (ABN 49 676 216 363) is committed to protecting the privacy of participants, families, support workers, referrers, and anyone who interacts with our services. This policy explains how we collect, use, store, disclose, and protect personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme Act 2013 (Cth).
This policy applies to all personal information we collect, whether through our website, referral forms, phone calls, emails, or the delivery of NDIS supports.
Information We Collect
We collect personal information needed to deliver safe and appropriate support. This may include:
Name, contact details, and date of birth
NDIS number and plan details
Health and disability information relevant to support
Emergency contact, nominee, or guardian details
Referrer and support coordinator details
Records of the supports we deliver.
How We Collect It
We collect information directly from participants and their representatives where possible. We may also collect it from support coordinators, plan managers, referrers, family members, and the NDIS with appropriate consent or authority.
Why We Collect It
We collect personal information to:
Deliver and manage NDIS supports
Match support workers to a participant’s needs
Meet our obligations under the NDIS Practice Standards
Process funding and claims
Communicate with participants, families, and coordinators
Meet legal and regulatory requirements
How We Store and Protect It
We store personal information securely and take reasonable steps to protect it from misuse, loss, and unauthorised access. Access is limited to workers who need it to deliver or manage support. Records are kept for as long as required by law and NDIS requirements, then securely destroyed.
Who We May Share It With
We only share personal information where necessary and with appropriate consent or legal authority. This may include:
Support workers delivering the participant’s supports
The NDIS and the NDIS Quality and Safeguards Commission
Plan managers and support coordinators
Health professionals involved in the participant’s care
Regulatory bodies where required by law
We do not sell personal information.
Your Rights
Participants and their representatives can:
Ask what personal information we hold
Request access to that information
Ask us to correct information that is wrong or out of date
Make a complaint about how we handle personal information
Making a Privacy Complaint
If you have a concern about how we handle personal information, contact us first at 0411 739 351 or info@cyrusability.com.au. We will respond and work to resolve it.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: oaic.gov.au
For concerns about disability services in Western Australia, you can also contact the Health and Disability Services Complaints Office (HaDSCO):
Phone: 1800 813 583
Website: hadsco.wa.gov.au
Contact for Privacy Enquiries
Phone: 0411 739 351
Email: info@cyrusability.com.au
